Welcome to the Unity by Hard Rock website (www.unitybyhardrock.com) (the “Site”). The Site is operated by Seminole Hard Rock Support Services, LLC d/b/a HR Unity Global Services, 5701 Stirling Road, Davie, Florida 33314, United States of America (“Hard Rock”, “we”, “us”, or “our”).
YOUR USE OF THE SITE CONSTITUTES YOUR CONSENT TO FOLLOW AND BE BOUND BY THE AGREEMENT. Furthermore, by using this Site, you represent that: (i) you have the capacity to be bound by these terms and conditions; and (ii) if you are acting on behalf of a company or other entity, you have the authority to legally bind such company or entity.
DO NOT USE THE SITE IF YOU DO NOT AGREE TO THIS AGREEMENT.
We use the term “Hard Rock Affiliated Parties”, which means any entity that is controlled by, under the control of, under common control with, or managed by, Seminole Hard Rock Support Services, LLC d/b/a HR Unity Global Services as well as any franchisee or licensee that is operating a Participating Location. For purposes of this definition, “control”, “controlled by”, “under common control with” means the possession, directly or indirectly, of the power to direct or cause the direction of the management or policies of such entity, whether through the ownership of voting securities, by agreement, or otherwise.
“Participating Locations” means any location, outlet, or website participating in the Program, including, but not limited to, participating Seminole Casinos, Seminole Hard Rock Hotel & Casinos, Hard Rock Casinos, Hard Rock Hotels, Reverb Hotels, Hard Rock Cafe restaurant locations, and Rock Shops.
Changes to Agreement
We expressly reserve the right to modify this Agreement at any time, without prior notice, by posting an updated version of the Agreement on the Site. Therefore, you should review the Agreement whenever you use the Site. Your continued use of this Site constitutes your consent to the current Agreement posted at the time of your visit.
Changes to the Site
We reserve also the right, at any time in our sole discretion, to modify, suspend, or discontinue the Site or any service, program, content, feature, or product offered through the Site, with or without notice and/or only offer opportunities to some users of the Site, for any reason. You agree that we shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Site, or any service, content, feature, or product offered through the Site.
Use of Content on the Site
Unless otherwise noted, the Site and all content on the Site, including all information, data, video, audio, graphics, logos, button icons, software, and other materials contained on or that make up the Site, and the copyrights, trademarks, trade dress, and/or other intellectual property rights in such materials (collectively, the “Content”), are controlled, owned, or licensed by Hard Rock.
You may access the Content for your personal use only. You may not copy, upload, download, reproduce, post, transmit, distribute, publish, display, perform, commercially exploit, modify, or otherwise create derivative works from any of the Content contained on the Site, except you may print copies of our Site for your personal use. Nothing contained herein shall be construed as granting, by implication, estoppel or otherwise, any license, title, interest, or right to the Content of the Site.
The Site is for informational purposes only. While we strive to be accurate and complete, we cannot guarantee the availability of any particular prices, offerings, or services presented on the Site. Please note that prices and offerings presented on the Site are subject to change and may only be offered at certain Participating Locations or only in certain jurisdictions as noted in the Program Terms and Conditions (the “Program Terms and Conditions”). In addition, as noted below, certain offerings or services may be restricted by age or other eligibility requirements.
Errors, Inaccuracies, and Omissions
Occasionally, the Site may contain inaccuracies or typographical errors regarding product and service descriptions, availability, dates, and pricing. We reserve the right to correct or update any errors or omissions and to periodically change any information at our sole and absolute discretion without any prior notice to you.
Eligibility to Use the Site/Age Policy
You must meet certain eligibility requirements to use the Site and the Program offered through the Site. In general, you must be a minimum of eighteen (18) years old and have legal capacity (have reached the age of majority in your state of residence and have the capability and power under law) to enter into and bind yourself to legal contracts. You must not be a resident in a jurisdiction that prohibits access and use of the Site and participation in the Program. The Site and the programs and services offered on the Site are not intended for persons under eighteen (18) years of age.
In order to access certain portions of the Site, such as the Program, you may be required to log in to your account. In doing so, you agree to provide and maintain true, accurate, and complete information about you.
The Site may provide you with the ability to use passwords, usernames, or other codes or devices to gain access to restricted portions of the Site (“access codes”). We reserve the right to prohibit the use of such access codes on your behalf by third parties if we determine, in our sole and absolute discretion, that such use interferes with our Site’s operation or results in commercial benefits for other entities to our detriment.
You are solely responsible for all use of the Site under your account information and for maintaining the confidentiality of your account information. You agree not to hold Hard Rock liable for any damages of any kind resulting from your disclosure of your account information to any third party, including, but not limited to, entities that aggregate account information or website content, or persons who are or claim to be acting as your agent, proxy or advisor. If you inform Hard Rock or Hard Rock has reason to believe that the security of your account may be or has been compromised, we have the right to suspend or terminate your use of the Site or require that your account information be changed.
You agree to: (i) promptly notify Hard Rock of any actual or suspected unauthorized use of the Site; and (ii) ensure that you exit from your account at the end of each session.
(1) to maintain any User Content in confidence;
(2) to pay compensation for any User Content; or
(3) to respond to any User Content.
Hard Rock has the right, but not the obligation, to monitor and edit or remove any User Content. You agree that any User Content you submit to us: (1) is accurate; (2) does not violate any law or infringe any third party’s intellectual property rights, including copyright or trademark rights; and (3) contains no matter that is obscene, harassing, vulgar, defamatory,or libelous, constitutes an illegal threat, or violates rights of privacy or publicity of a third party. You further agree that your User Content will not contain any computer virus or other malware that could in any way affect the operation of Hard Rock or third parties as to the origin of any User Content. You are solely responsible for any User Content you make and its accuracy. Hard Rock takes no responsibility and assumes no liability for any User Content posted by you or any third party.
You agree not to use the Site in any way, provide User Content, or engage in any conduct that:
- is unlawful, illegal or unauthorized;
- is defamatory of any other person;
- is obscene, sexually explicit, or offensive;
- advertises or promotes any other product or business (except for permitted advertising under separate written agreement with us);
- is likely to harass, upset, embarrass, alarm, or annoy any other person;
- is likely to disrupt our Site in any way; or
- promotes discrimination based on race, sex, religion, nationality, disability, sexual orientation, gender identity, or age;
- infringes any copyright, trademark, trade secret, or other proprietary right of any other person; or
- advocates, promotes, or assists any violence or any unlawful act.
You further agree not to:
- publish and/or make any use of the Site on any website, media, network or system other than those provided by us, and/or frame, “deep link”, “page scrape”, mirror, and/or create a browser or border environment around the Site (or any part thereof);
- use any “robot”, “spider”, or other automatic device, program, script, algorithm, or methodology, or any similar or equivalent manual process, to access, acquire, copy, or monitor any portion of the Site (or any of its data), or in any way reproduce or circumvent the navigational structure or presentation of Site to obtain or attempt to obtain any materials, documents, services, or information through any means not purposely made available through the Site;
- purchase search engine or other pay-per-click keywords (such as Google AdWords) or domain names that use our name, any Unity or Hard Rock trademarks and/or variations and/or misspellings thereof;
- impersonate any person or entity or provide false information on the Site, whether directly or indirectly, or otherwise disguise your identity or the origin of any message or transmittal you send to us and/or any of our other visitors or users;
- falsely state or otherwise misrepresent your affiliation with any person or entity, or falsely express or imply that we or any third party endorses you, or any statement you make;
- reverse look-up, trace, or seek to trace another user of the Site, or otherwise interfere with or violate any other user’s right to privacy or other rights, or harvest or collect personally identifiable information about visitors or users of the Site without their express and informed consent;
- disable, circumvent, bypass, or otherwise avoid any measures used to prevent or restrict access to the Site or the account of another user or any other systems or networks connected to the Site, by hacking, password mining, or other illegitimate or prohibited means;
- probe, scan, or test the vulnerability of the Site or any network connected to the Site;
- upload to the Site or otherwise use them to design, develop, distribute and/or otherwise transmit or execute, any virus, worm, Trojan Horse, time bomb, web bug, spyware, malware, or any other computer code, file, or program that may or is intended to damage or hijack the operation of any hardware, software, or telecommunications equipment, or any other actually or potentially harmful, disruptive, or invasive code or component; or
- take any action that may impose an unreasonable or disproportionately large load on the infrastructure of the Site or our systems or networks connected to the Site, or otherwise interfere with or disrupt the operation of the Site, or the servers or networks that host them or make them available, or disobey any requirements, procedures, policies, or regulations of such servers or networks.
We reserve the right, but do not have the obligation, at our sole discretion to edit, delete, remove, or block any User Content that violates this Agreement, including, without limitation, this Section 8. In addition, we reserve the right at our sole discretion to terminate any user’s access to Site or the Unity Program if they violate this Section 8 or any other provision of this Agreement.
Hard Rock or its representatives have the right, but not the obligation, to monitor the Content of the Site to determine compliance with this Agreement. We retain our right to, and with our sole discretion, edit, refuse to post, or remove any material that we find to be in violation of this Agreement or infringing third-party rights or that is otherwise objectionable or offensive. This same discretion applies to our right of disclosure of any material submitted to the Site and circumstances surrounding its submission to any third party in order to operate the Site properly and to protect our sponsors, our visitors, and ourselves, and to comply with our legal obligations and government requests.
Hard Rock respects the intellectual property of others. If you believe that your work has been copied in any way that constitutes copyright infringement, please provide the Hard Rock’s copyright agent the written information specified below:
- An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest;
- A description of the copyrighted work that you claim has been infringed upon;
- A description where the material that you claim is infringing is located on the Site;
- Your address, telephone number, and e-mail address;
- A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
- A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf.
Hard Rock’s Copyright Agent for notice of claims of copyright infringement on the Site can be reached as follows:
Hard Rock Support Services, LLC
d/b/a HR Unity Global Services
5701 Stirling Road
Davie, FL 33314
Attn: Legal Affairs Department
Links to Third-Party Websites
The Site may contain links to other websites operated by third parties not affiliated with Hard Rock (“Third-Party Websites”). All links to Third-Party Websites from the Site are provided for convenience only. We are not responsible for, and do not endorse, the content, products, or services that may be contained on the Third-Party Website. We have no obligation or liability with respect to any access by you of any Third-Party Websites, or for your use of any information, products, or services on the Third-Party Websites.
You should be aware that, when you enter a Third-Party Website, you are subject to the privacy policies and terms and conditions of use, which apply to that website. You should review those policies carefully after you execute the link.
You may be able to book a room through the Site at one of the Hard Rock hotel locations or resorts. If you click a link for reservations, you will be taken to a third-party booking engine to make such a reservation. The terms and conditions of your reservation will be set forth on the reservation page for that booking engine, including guarantee, deposit, and cancellation policies for the reserved rate. Cancellations are pursuant to the specific hotel location’s cancellation terms. Failure to make any cancellations pursuant to the cancellation policy will result in loss of deposit; certain prepaid reservations may also be non-refundable.
You agree to defend, indemnify, and hold harmless the Hard Rock Affiliated Parties, their third-party service providers, and each of their respective directors, officers, employees, owners, licensors, licensees, and agents from and against all claims, damages, losses, costs, and expenses, including reasonable attorneys’ fees, arising out of a breach of this Agreement by you and/or your activities in connection with the Site or any services related to the Site or your User Content. You must immediately inform Hard Rock about any claim made by a third party. The Hard Rock Affiliated Parties may participate in the defense of any claim. You shall not settle any claim that affects the Hard Rock Affiliated Parties without their or our prior written approval.
Limitation on Liability; Legal Disclaimer
TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, HARD ROCK IS MAKING THE SITE AVAILABLE TO YOU ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITH ALL FAULTS AND WITHOUT ANY REPRESENTATIONS OR WARRANTIES OF ANY KIND WHATSOEVER, EXPRESS, IMPLIED, OR STATUTORY, AS TO THE OPERATION OF THE SITE, OR THE INFORMATION, CONTENT, MATERIALS OR PRODUCTS INCLUDED ON THE SITE. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, ALL SUCH REPRESENTATIONS AND WARRANTIES ARE HEREBY EXPRESSLY DISCLAIMED, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. THIS DISCLAIMER CONSTITUTES AN ESSENTIAL PART OF THIS AGREEMENT. SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE FOREGOING LIMITATIONS MAY NOT APPLY TO YOUR USE OF THE SITE.
TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, THE HARD ROCK AFFILIATED ENTITIES WILL HAVE NO OBLIGATION OR LIABILITY WHATSOEVER IN CONNECTION WITH OR RESULTING FROM ANY ERRORS OR OMISSIONS IN ANY OF THE CONTENT ON THIS SITE OR FOR ANY DISRUPTIONS THIS SITE MAY CAUSE, OR FOR ANY RELIANCE ON OR USE OF SUCH CONTENT BY YOU.
TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, YOU UNDERSTAND AND AGREE THAT THE HARD ROCK AFFILIATED PARTIES ARE NOT RESPONSIBLE OR LIABLE FOR ANY TRANSACTION BETWEEN YOU AND THIRD PARTY PROVIDERS OF THIRD PARTY APPLICATIONS OR PRODUCTS OR SERVICES ADVERTISED ON OR THROUGH THE SITE. AS WITH ANY PURCHASE OF A PRODUCT OR SERVICE THROUGH ANY MEDIUM OR IN ANY ENVIRONMENT, YOU SHOULD USE YOUR JUDGMENT AND EXERCISE CAUTION WHERE APPROPRIATE. TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, NO ADVICE OR INFORMATION, WHETHER ORAL OR IN WRITING OBTAINED BY YOU FROM THE HARD ROCK AFFILIATED PARTIES, SHALL CREATE ANY WARRANTY ON BEHALF OF THE HARD ROCK AFFILIATED PARTIES IN THIS REGARD. SOME ASPECTS OF THIS SECTION 16 MAY NOT APPLY IN SOME JURISDICTIONS IF PROHIBITED BY APPLICABLE LAW.
TO THE EXTENT APPLICABLE, NOTHING SET FORTH IN THIS SECTION AFFECTS YOUR STATUTORY RIGHTS AS A CONSUMER.
TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, IN NO EVENT SHALL THE HARD ROCK AFFILIATED PARTIES OR ANY OF THEIR OFFICERS, DIRECTORS, EMPLOYEES, VENDORS, SUPPLIERS OR AGENTS, BE LIABLE TO YOU OR TO ANY OTHER PERSON FOR ANY INJURY, LOSS, CLAIM, OR DAMAGES, INCLUDING ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES OF ANY KIND (INCLUDING, WITHOUT LIMITATION, LOST PROFITS, LOST SAVINGS, LOSS OF GOODWILL, LOSS OF DATA, WORK STOPPAGE, ACCURACY OF RESULTS, OR COMPUTER FAILURE OR MALFUNCTION) ARISING OUT OF OR IN CONNECTION WITH YOUR ACCESS TO, OR USE OF, THE SITE, WHETHER BASED IN CONTRACT, STRICT LIABILITY, TORT (INCLUDING, WITHOUT LIMITATION, NEGLIGENCE), OR OTHERWISE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
NOTWITHSTANDING THE FOREGOING, THE LAW OF YOUR JURISDICTION MAY NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY OR OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
Nothing in this Agreement removes or limits Hard Rock Affiliated Parties’ liability for fraud, fraudulent misrepresentation, death, or personal injury caused by its gross negligence, and, if required by applicable law, negligence.
The provisions of this Agreement are intended to be severable. If for any reason any provision of this Agreement shall be held invalid or unenforceable in whole or in part in any jurisdiction, such provision shall, as to such jurisdiction, be ineffective to the extent of such invalidity or unenforceability without in any manner affecting the validity or enforceability thereof in any other jurisdiction or the remaining provisions hereof in any jurisdiction.
Governing Law; Jurisdiction
This Agreement shall be governed by and construed in accordance with the applicable laws of the United States of America and the State of Florida, without giving effect to any choice of law or conflict of law provision or rule (whether of the State of Florida or any other jurisdiction) that would cause the application of the laws of any jurisdiction other than the State of Florida. By using this Site, you consent to the jurisdiction of the state courts of Broward County, Florida and the United States District Courts for the Southern District of Florida for any action or proceeding arising under or relating to this Agreement, the Site, or the use of, or reliance on, the Site.
You acknowledge that Hard Rock is a subordinate economic entity of the Seminole Tribe of Florida, which retains and has not waived its sovereign immunity from suit or process. Nothing in this Agreement is intended, nor shall it be interpreted to, subject the Seminole Tribe of Florida to the jurisdiction of the federal courts, or the courts of the State of Florida or any other state or the courts of any jurisdiction outside of the United States of America.
Class Action Waiver
WHERE PERMITTED UNDER APPLICABLE LAW, YOU AND HARD ROCK AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION. Unless both you and Hard Rock agree, no arbitrator or judge may consolidate more than one person’s claims or otherwise preside over any form of a representative or class proceeding.
If you have any questions or concerns about the Site or this Agreement, please contact us at [email protected]
- access or use the Unity Program Website (the “Program Website”) at www.unitybyhardrock.com
- download, access, or use the mobile application made available by us in connection with the Program; or
- use our products or services in relation to, or in connection with, the Program.
5. The Program Manager is the data controller of your Personal Information under the Program. This means, in relation to the Program, that the Program Manager has overall say and control over the reason and purposes behind the collection of your Personal Information and the means and method of any processing of your Personal Information.
9. We may collect certain Personal Information about you to provide you with the services, features and benefits of the Program and also to facilitate our relationship with you in connection with the Program. Providing Personal Information is optional. You may choose not to provide the requested Personal Information; however, you may not be able to access and use some or all of the features or benefits of the Program for which your Personal Information is required.
11. Where additional detailed information is needed to explain our privacy practices, we will provide such information in supplementary privacy notices.
|"Account"||means an account assigned to a Member under the Program for the recording of Tier Credits, Unity Points, and if appropriate, other Program Benefits of that Member, as well as other relevant Member information.|
|"Account Credentials"||means in relation to a Member: (a) the unique Account number allocated to that Member or their email address; and (b) the password selected by that Member to access their Account.|
|"Additional Terms"||means the additional terms and conditions, rules, and policies, which apply to the Program, such as those applicable to the earning and redemption of Unity Points, that may be posted on the Program Website at www.unitybyhardrock.com.|
|"Applicable Laws"||means any and all laws, ordinances, constitutions, regulations, statutes, treaties, rules, codes, permits, principles of common law, requirements, and orders adopted, enacted, implemented, promulgated, issued, entered, or deemed applicable by or under the authority of any governmental body having jurisdiction over you, the Program, the Program Manager, or any Hard Rock Affiliated Parties, in any way.|
|"Approved Identification"||means a valid and unexpired government-issued photo identification (e.g., driver’s license, passport, state identification card, or military identification) or other types of identification that may be accepted by Management in its sole discretion.|
means any of the following expenditures:
|"Game Play"||means slot machine, other electronic gaming machine, table game play, online gaming, bingo, poker, keno, race and sports betting, social gaming play, or other gaming activities as may be offered at a Participating Location subject to Applicable Laws.|
|"Hard Rock Affiliated Parties"||means any entity that is an affiliate of or is controlled by, under the control of, under common control with, or managed by, the Program Manager, as well as any Participating Location, or any franchisee or licensee that is operating a Participating Location. For purposes of this definition, “control”, “controlled by”, “under common control with” means the possession, directly or indirectly, of the power to direct or cause the direction of the management or policies of such entity, whether through the ownership of voting securities, by agreement, or otherwise.|
|"Management"||means the management of the Participating Location.|
means the following brands:
and any such other brands, trademarks, or trade names used by any of the Hard Rock Affiliated Parties for marketing purposes.
|"Member"||means a registered member of the Program.|
|"Membership"||means your enrollment and participation in the Program in accordance with the Membership Terms.|
|"Membership Terms"||means the Unity By Hard Rock™ Loyalty Program Terms and Conditions and any Additional Terms and any changes to them.|
|"Non-Gaming Items"||means non-gaming activities, products, or services, including, but not limited to, hotel, cafe, spa, food and beverage, bar, nightclub, live events, retail shop, offered by a Participating Location.|
means any stay at a Participating Location that is not a Qualifying Stay and includes, but is not limited to, any stay that is:
|"Participating Location"||means any location, outlet, or website participating in the Program, including, but not limited to, participating Seminole Casinos, Seminole Hard Rock Hotel & Casinos, Hard Rock Casinos, Reverb Hotels, Hard Rock Cafe restaurant locations, and Rock Shops. A current list of Participating Locations is provided on the Program Website.|
|"Personal Information"||means any information relating to an identified or identifiable individual; an identifiable individual is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.|
|"Program Benefits"||means Tier Credits, Unity Points, together with any other Program benefits described on the Program Website.|
|"Qualifying Spend"||means any purchase of any product or service at a Participating Location that is eligible to earn Tier Credits and Unity Points as set forth on the Program Website, or at a Participating Location, including Game Play and Non-Gaming Items, but not including Excluded Purchases.|
|"Qualifying Stay"||means a stay at a Participating Location (excluding a Non-Qualifying Stay) booked directly through: (a) a Marketing Brand’s central reservation office, website or mobile application; (b) a Participating Location; or (c) an authorized travel agent; or (d) an approved channel, at: (i) public rates; or (ii) non-public rates (where under the applicable booking contract, the booking is deemed to be eligible to earn Tier Credits and Unity Points on all or part of the booking). For the avoidance of doubt, non-public rates may include discounted rates such as advanced purchase rates, group rates, corporate negotiated rates, and government rates.|
|"Tier Credits"||means those credits issued to a Member’s Account that are used solely to determine the applicable Unity Tier for a Member each year, and are non-redeemable, cannot be converted to cash, or cannot be used towards any purchase.|
|"Unity App"||means the mobile application made available by the Program Manager in connection with the Program.|
|"Unity Card"||means an authorized card issued by the Program Manager to the Member under the Program either in physical or digital form (including, without limitation, digital card functionality within the Unity App).|
|"Unity Points"||means points credited to a Member’s Account as a result of a Qualifying Spend that the Member can, subject to Applicable Laws (and any rules of the relevant Participating Location), redeem for permitted merchandise or services, or towards permitted purchases at a Participating Location.|
|"Unity Tier"||means a tier of the Program available to a Member (with associated Program Benefits) based on Tier Credits earned by that Member as set forth on the Program Website.|
|"We", "we", "Our" "our", "Us", or "us"||means the Program Manager.|
|"You", "you", "Your", or "your"||means you as a Member (or potential Member) of the Program.|
WHEN AND HOW DO WE COLLECT YOUR PERSONAL INFORMATION.
16. We may collect your Personal Information directly from you when you:
- access or use the Program Website;
- download, access or use the Unity App;
- register to become a Member of the Program and create your Account;
- change your personal details in your Account profile on the Program Website, the Unity App, or by contacting Unity Customer Care;
- participate in the Program, including earning Tier Credits, Unity Points, receiving other Program Benefits or other offers or promotions;
- receive Tier Credits;
- receive and redeem Unity Points;
- receive additional Program Benefits that may apply to you;
- use your Unity Card for Game Play;
- perform, manage, view your transactions in connection with the Program on your Account;
- use your Account to make a reservation or booking at a restaurant, hotel, or any other activity (e.g., a concert, show tickets, tours);
- apply for a digital wallet;
- purchase or sell any virtual goods or items;
- use any of our products or services at a location that accepts our products or services (such as a co-branded payment device or credit card);
- enter a contest, promotional program, or survey launched or sponsored by the Program;
- participate in a Program event or an event sponsored by the Program;
- contact Unity Customer Care;
- contact us by letter, email, telephone, text, chat, or through any other written and verbal communications (digital or otherwise);
- request information about our products or services, a Participating Location, the Program Website, the Unity App, or the Program;
- you request marketing information or other promotional material to be sent to you;
- allow someone to act on your behalf to provide us your Personal Information, including for a reservation at a restaurant or for a hotel booking;
- connect with us via social media or you post content on Unity social page or a third-party social media website in connection with the Program; or
- interact with us or our staff during your visit to a Participating Location, or during the use of digital or online services that we provide.
17. We may also collect your Personal Information indirectly from publicly available sources and third parties, including, but not limited to, the following:
- public databases, joint marketing partners, or other third parties;
- organizations which provide credit information and credit references;
- organizations involved in fraud prevention and detection;
- family and friends (for example, when a family member or friend checks into a hotel room on your behalf), or a travel agent, or an employer who makes reservations on your behalf;
- companies with whom we partner to provide you with goods, services, or offers based on your activities or experiences at a Participating Location;
- one of our Marketing Brands;
- Internet-connected devices and our networks available at Participating Locations. For example, if you connect a device to the hotel’s Internet, we may tailor information or services offered to you for a better experience; and
COOKIES AND OTHER AUTOMATED TECHNOLOGIES.
18. As you interact with the Program Website or the Unity App, we will automatically collect technical data about your equipment, browsing actions, and patterns. We collect this information by using cookies and other automated technologies as described in Sections 19 through 39. We may also receive technical data about you if you visit other websites employing our cookies. We may use such information to analyze the use of the Program Website and improve its features and performance to provide you with a better browsing experience.
20. A cookie is a unique alphanumeric identifier that websites use to help identify the number of unique visitors to a website, whether or not those visitors are repeat visitors, and the source of the visits. If you prefer to disable cookies, you may do so through your web browser’s security settings. Please note that certain features of the Program Website may not be available once cookies have been disabled.
21. We may use two types of cookies: (i) Session cookies; and (ii) Persistent Cookies. Session Cookies and Persistent Cookies are categorized as: (a) Strictly Necessary Cookies; (b) Performance Cookies; (c) Functional Cookies; and (d) Targeting Cookies.
22. Session Cookies. Session cookies exist only during an online session. They disappear from your device when you close your browser or turn off your device. We use session cookies to allow our systems to uniquely identify you during a session or while you are visiting the Program Website. If you have logged into your Account, this allows us to process your online transactions and requests, and verify your identity as you navigate through the various online pages. If you have disabled your Session Cookies as a guest without logging into your Account, your choice will only be effective for that single session, and you will need to opt-out again.
23. Persistent Cookies. Persistent cookies remain on your computer after you have closed your browser or turned off your device.
24. Strictly Necessary Cookies. Strictly Necessary Cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. Strictly Necessary Cookies do not store any Personal Information.
25. Performance Cookies. Performance Cookies allow us to count visits and traffic sources so we can measure and improve the performance of the Program Website. They help us to know which pages are the most and least popular and see how visitors move around the Program Website. All information these cookies collect is aggregated and therefore anonymous. If you do not allow Performance Cookies we will not know when you have visited our site, and we will not be able to monitor its performance.
26. Functional Cookies. Functional Cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third-party providers whose services we have added to our pages. If you do not allow Functional Cookies, then some or all of these services may not function properly.
27. Targeting Cookies. Targeting Cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. Targeting Cookies do not store directly Personal Information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
(b) Clear GIFs or Web Beacons.
28. Clear GIFs (also known as web beacons, web bugs, or pixel tags) are tiny graphics with a unique identifier, similar in function to cookies. In contrast to cookies, which are stored on your device’s internal storage, clear GIFs are embedded invisibly on web pages. We may use clear GIFs in connection with the Program to, among other things, track the activities of Program Website visitors, help us manage content, and compile statistics about Program Website usage.
29. We and our service providers also use clear GIFs in HTML emails to our guests, to help us track email response rates, identify when our emails are viewed, and track whether our emails are forwarded.
30. Some of our email communications to you may contain links to content on the Program Website. When you click one of these links, it passes information through the Program Website web server before you arrive at the destination web page. We track this click-through data to help determine interest in particular topics and measure the effectiveness of our communications.
31. If you prefer not to be tracked, simply avoid clicking text or graphic links in emails you receive from us. In addition, you may view and change your preferences at any time by using the ‘Privacy Settings’ in your web browser.
(c) Server Log Files.
32. The Program Website gathers certain information automatically and stores it in log files. This information includes internet protocol (“IP”) addresses, browser type, operating system, internet service provider (“ISP”), referring/exit pages, date/time stamp of access, and clickstream data, and information about the content you view on the Program Website. When you visit the Program Website, the servers automatically log your IP address, the time and duration of your visit, and the time and duration spent on the pages of the Program Website which you view. If you arrive at the Program Website by clicking a paid advertisement or a link in a communication, then the server will capture information that tracks your visit from that link. If you arrive at the Program Website by clicking on a non-paid source, such as a search engine result or link on another website, the server captures information that tracks your visit from that source, to the extent available. The server also captures information from direct traffic. The server log files are not analyzed with respect to individuals.
33. If you have provided permission (opt-in) through the Unity App on your mobile device to allow us to collect location information, we may obtain your physical location information from technologies like GPS, Wi-Fi, or cell tower proximity. We may use the geolocation features and geolocation information that is collected to provide you with information regarding Participating Locations, events, and promotional offers in, or near, your area or current location.
34. You are able to withdraw your permission for us to acquire physical location information from your mobile device through your mobile device settings at any time. If you have questions about how to disable your mobile device's location services, we recommend you contact your mobile device service provider or the mobile device manufacturer.
(e) Do Not Track Signals.
(f) Third-Party Analytics.
(g) Unity App.
37. When you download or register to use the Unity App, you may submit Personal Information to us such as your name, email address, phone number, username, password, and other registration information.
38. Further, when you use the Unity App, we may collect certain information automatically, including technical information related to your mobile device, your device's unique identifier, your mobile network information, the type of mobile browser you use, and information about the way you use the Unity App.
39. Only after you have consented to such collection, we may also collect information stored on your device, including contact information, geolocation information or other digital content.
PURPOSE OF PROCESSING PERSONAL INFORMATION & THE TYPES OF PERSONAL INFORMATION PROCESSED.
40. The table below sets out: (i) the purpose of processing activity; and (ii) the types of Personal Information that we may collect and Process.
|Purpose of Processing Activity||Types of Personal Information Processed|
|To register you as a Member. To register you as a Member of the Program. This will include an assessment of your eligibility to become a member of the Program.||
|To operate the Program. To operate the Program which includes collecting and processing your Qualifying Spend and redemption of Unity Points at Participating Locations.||
|To assess your entitlements. To assess your entitlement to Program Benefits.||
|To make better Program offerings to you. To better service your Membership and your preferences, by analyzing your transactions and identifying existing Program products or services that may be of interest to you, or could be added as additional products or services to the Program.||
|To offer you additional products or services outside of the Program. To offer you additional products and/or services from Hard Rock Affiliated Parties that are outside the Program or to offer you products or services from select reputable companies with whom we have a strategic relationship with because we believe their offerings may be of interest to you.||
|To render products and/or services. To provide, deliver, charge, and evaluate products and/or services utilized by you at a Participating Location.||
|Responding to your requests. Responding to your requests in respect of services, information, data, and concierge services.||
|For communication purposes. To send you printed or digital communications regarding: your application to join the Program, your Membership, operation of the Program, to inform you of any changes to the Program or your Membership, to make Program offers to you, to offer you additional products or services, to render products or services to you, and to respond to your requests.||
|For market research. To send you periodic satisfaction, quality of service or market research surveys.||
|To enable you to participate in competitions and win prizes. To enable you to take part in a prize draw, sweepstakes, contests or competitions, including administering your participation in the same, and to notify winners and award prizes, or facilitate an event.||
|For credit applications. To review and evaluate a credit application that is submitted to us for approval.||
|For identification purposes. To use certain pieces of Personal Information to verify your identity which may be required in respect of providing certain information, or making certain updates or changes to your Account, or for redemptions.||
|Business governance. To administer and protect our business, the Program, the Program Website and Unity App (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data).||
|Web content and advertising. To deliver relevant website content or Unity App content and advertisements to you and to measure or understand the effectiveness of the advertising we serve to you.||
|For safety reasons. Provide for the safety and security of staff, Members, guests, and other visitors.||
|For security and compliance. To prevent, detect, and investigate misrepresentations or fraud, cyber incidents, or other illegal activity.||
|For business analytics. To use data analytics to improve the Program, Program Website, the Unity App, our products or services, our marketing activities, guest relationships, and Member experiences.||
|For migrating your existing loyalty data. To migrate your existing loyalty data from pre-existing rewards or loyalty programs, including, without limitation, Seminole Wild Card, Hard Rock Rewards, Wild Card Rewards, and the Hard Rock Casino Northern Indiana Loyalty Program.||
41. The legal bases for our processing activities include processing: (i) pursuant to your consent; (ii) as necessary to comply with our contractual obligations to you; (iii) as necessary to comply with our legal obligations; (iv) as necessary in order to protect your safety or other vital interest, or the safety or other vital interest of other persons; and (v) as necessary for the purposes of our legitimate business interests, or the legitimate business interests of a third party.
MARKETING COMMUNICATIONS AND YOUR COMMUNICATION PREFERENCES.
42. We may send you marketing communications relating to, or in connection with, the Program, including, but not limited to, about promotions, offers, contests, products or services (those that we offer now or plan to offer), and generally, anything that we believe may be of interest to you relating to, or in connection with, the Program.
43. You may define or update your communication preferences in terms of: (a) whether you wish to receive such marketing communications; and (b) if you receive such marketing communications, the manner in which those marketing communications are received by you from the options available in your online Account (e.g., by physical mail or email). You can select or update your communication preferences directly in your online Account (which can be accessed from the Program Website or through the Unity App) or you can contact Unity Customer Care by telephone at +1 (888) 519-6683 or by email at [email protected].
44. We mmay use your Personal Information to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services or offers may be relevant for you, and based on that, we may send you promotional offers (we call this marketing).
45. You may receive certain marketing communications from us if you have requested information from us, or purchased goods or services from us, and you have not opted out of receiving marketing communications or if you have expressly agreed to receive marketing communications.
47. You can change your marketing communication preferences (including stopping marketing communications) at any time by: (a) logging into your online Account (using the Program Website or the Unity App) and selecting or unselecting the relevant boxes; or (b) contacting us. Alternatively, you can request that marketing emails are no longer sent to you by clicking on the “unsubscribe” link contained within any applicable marketing email sent to you.
48. Please note that if you have requested that that marketing communications are no longer sent to you, you will still continue to receive communications from us: (a) in connection with the operation of the Program and your Account, and any changes thereof; and (b) any transactional information (such as details of any products or services requested or obtained from us).
49. If you have given us your consent to provide your Personal Information to third parties for marketing purposes, you may withdraw your consent at any time by: (a) completing and submitting the online form Exercising My Rights ; or (b) by calling our toll-free number at 1-833-970-1536.
WHO WE SHARE YOUR PERSONAL INFORMATION WITH AND WHY.
50. We may share your Personal Information with certain third parties and for specific purposes. The table below describes the recipients to whom we may disclose your Personal Information and for which purpose.
|Recipients||Purpose for sharing Personal Information|
|Hard Rock Affiliated Parties, Participating Locations, and Marketing Brands.||
|Service providers (e.g., providers of customer relationship management services, marketing services, customer financial services, including, but not limited to, rewards, payments, deposits, credit, and funding, cloud services and information technology services).||
|Professional service providers (e.g., accountants and lawyers)||
51. We may disclose your Personal Information to third parties if necessary or appropriate: (a) to comply with Applicable Laws, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities, including authorities outside your country of residence and to meet national security or law enforcement requirements; (d) to enforce the Membership Terms; (e) to protect our operations, such as in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock; (f) to protect the rights, privacy, safety or property of the Hard Rock Affiliated Parties, you or others; (g) to protect any tangible or intangible property of the Hard Rock Affiliated Parties; (h) to allow us to pursue available remedies to protect our interests or those of our Members; and (i) to prevent or limit any damages that we may otherwise sustain.
HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION FOR?
54. We wwill only retain your Personal Information for as long as reasonably necessary for the purposes for which we collected the Personal Information, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements. We may retain your Personal Information for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
55. To determine the appropriate retention period for Personal Information, we consider the amount, nature and sensitivity of the Personal Information, the potential risk of harm from unauthorized use or disclosure of your Personal Information, the purposes for which we Process your Personal Information and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting, or other requirements. Notwithstanding, as a general policy, we do not retain Personal Information for longer than seven (7) years.
56. In some circumstances we will anonymise your Personal Information (so that it can no longer be associated with you) for historical research or statistical purposes, in which case we may use this information indefinitely without further notice to you.
57. When we no longer need to Process or retain your Personal Information, records, both physical and electronic, will be destroyed.
INTERNATIONAL TRANSFERS OF YOUR PERSONAL INFORMATION.
58. As a global organization, we may internationally transfer your Personal Information we collect between the Hard Rock Affiliated Parties (including Hard Rock’s headquarters in the United States), Participating Locations, service providers, and third-party partners.
59. We may store and/or Process your Personal Information in the United States, or in Canada, or in other jurisdictions.
60. Some of the jurisdictions to which Personal Information is transferred may not provide the same level of privacy protection as your local jurisdiction. However, whenever we transfer your Personal Information outside of the European Economic Area (the “EEA”) or the United Kingdom, we implement adequate safeguards in accordance with Applicable Laws in order to ensure a similar degree of protection as the country of origin.
61. The recipient country may have been deemed to provide an adequate level of protection for personal data and have obtained an adequacy decision from the European Commission or the UK Government as may be the case (for further details, see Adequacy Decisions). Absent an Adequacy Decision, we will operate the international transfer in compliance with the mechanisms approved by the European Commission and the UK Government.
62. For transfers from the EEA, we implement the standard contractual clauses as approved by the European Commission, and for transfers from the UK, we implement the international data transfer agreement as approved by the UK Government.
63. In some occasional circumstances, we may rely on a derogation to the data protection laws that apply to transfers of Personal Information outside of the EEA or the UK. For example, it such transfers are based on your consent or necessary for the performance of a contract between us.
64. Please contact us if you want further information on the specific mechanism used by us when transferring your Personal Information outside of the EEA or outside of the UK.
66. The table in this Section sets out the rights that you have over your Personal Information. Please note that although we take your rights seriously, there may be some circumstances where we cannot comply with your request. For example, if complying with your request would put us in a position of non-compliance with our own legal or regulatory requirements. In these instances, we will let you know why we cannot satisfy your request.
|Right of Access||This is commonly known as a “data subject access request”. It entitles you to inquire whether we are processing your Personal Information, what type of Personal Information, how we process it, and also to receive a copy of the Personal Information we hold about you.|
|Right to Rectification||
This right entitles you to request us to correct any incomplete or inaccurate Personal Information we may hold about you. We always take care to ensure that the information we hold about you is accurate and where necessary, up to date. As part of the Membership Terms, you are required to provide complete and accurate information in connection with your enrolment and participation in the Program, and to update that information promptly if there are any changes or if it becomes inaccurate. If you believe that there are any inaccuracies, discrepancies, or gaps in the information we hold about you, you may change your personal details anytime in your account profile on the Program Website or Unity App, or by contacting Unity Customer Care by telephone at +1 (888) 519-6683 or by email at [email protected].
Note that we may need to verify the accuracy of any new data you provide to us. As such, we may require you to send supporting documentation prior to allowing certain changes (e.g., any changes to your legal name).
|Right to Erasure or Right to be Forgotten||
This right entitles you, in certain circumstances, to ask us to delete or remove your Personal Information. These circumstances include, for example:
Note, however, that we may not always be able to comply with your request of erasure. While we will assess every request, there are other factors that we will need to take into consideration. For example, we may be unable to erase your information if retention of your Personal Information is reasonably necessary to:
We may also need to retain your Personal Information if required by gaming industry regulations, tax statutes, and other legal requirements (e.g., information on our guests who self-report; tax reporting documents; player winnings, and any statistics, reports or listings that are required to comply with Applicable Laws or protect Participating Locations).
|Right to Restriction||
This right entitles you to ask us to suspend the processing of your Personal Information in certain scenarios including the following:
|Right to Data Portability||
This right entitles you to request the transfer of your Personal Information to you or to a third party in certain circumstances.
We will provide to you, or a third party you have chosen, your Personal Information in a structured, commonly used, machine-readable format. Note that this right only applies to processing carried out by automated means which you initially provided consent for us to use, or where we used the information to perform a contract with you.
|Right to Object||
This right entitles you to object to our processing of your Personal Information in certain circumstances. In some cases, we may refuse your request to object to our processing of your Personal Information, for instance, when we have compelling legitimate grounds to process your Personal Information which outweighs any prejudice to your rights and freedoms. With respect to direct marketing, you have certain controls over the extent to which we market to you, and you have the right to request that we stop sending you certain marketing messages at any time. For information about how to let us know you do not want to receive certain marketing messages, see the Section entitled, “Marketing Communications And Your Communication Preferences”.
Please note that even if you exercise this right because you do not want to receive certain marketing messages, we may still send you Program, Account, and transactional related communications where necessary.
|Right not to be subject to a decision based solely on Automated Decision-Making, including Profiling||
We may use your Personal Information and share it with advertisers and advertising networks, analytics and search engine providers, social networking companies (i.e., Facebook), and rewards companies for the purpose of “profiling”, which includes evaluating your personal aspects to analyze or predict aspects concerning your economic situation, health, personal preferences, interests, reliability, behaviour, location, or movements and segmenting you into a group with other Members or other persons who have similar personal characteristics. We may use this profiling to make automated decisions, meaning without human interference, to improve the efficiency of our marketing and to offer certain benefits to you or other persons based on this profiling. You have the right to opt-out at any time of our sharing of your Personal Information in this way.
In addition, we may also use your Personal Information to generate a “lookalike audience” or similar audience of prospective customers through the platforms of advertisers and advertising networks, analytics and search engine providers, social networking companies (e.g., Facebook) and rewards companies. This allows us to target advertisements to potential customers who appear to have shared interests or similar demographics to you (based on the platform’s own data). By way of example, we do this by uploading a data list to Facebook that is encrypted and anonymized (i.e., you cannot be individually identified on the data list). Facebook then matches the encrypted and anonymized data list against Facebook’s own customer base to generate the lookalike audience. Facebook then deletes the data list we provided to them, and uses it for no other purpose. We do not have access to the identity of anybody in the lookalike audience generated from Facebook’s own customer base, unless they choose to click on the ads for our products and services.
68. Note that if you exercise your rights over your Personal Information and have more than one account with us, you will need to instruct us on each account separately.
No Fee Usually Required.
69. You will not have to pay a fee to access your Personal Information (or to exercise any of your rights described in this Section). However, we may charge a reasonable fee if we, in our sole discretion, consider your request is unfounded, repetitive, or excessive. Alternatively, we may refuse to comply with your request.
71. The Program Website and the Unity App may contain links to third-party websites, plug-ins, and applications (“Third-Party Platforms”) whose privacy policies may differ from ours.
72. Clicking on those links may allow third parties to collect or share Personal Information about you. If you leave the Program Website or Unity App, we encourage you to carefully read and understand the privacy policies issued by these Third-Party Platforms.
73. Please note that we do not control these Third-Party Platforms and are not responsible for their privacy policies, statements, and practices (even if you access such platforms using links from the Program Website or Unity App). We do not accept any responsibility or liability in respect of these Third-Party Platforms.
HOW WE KEEP YOUR PERSONAL INFORMATION SECURE.
74. We use industry standard security safeguards to help protect Personal Information from unauthorized access, alteration, or disclosure. In addition, we limit access to your Personal Information to those employees, agents, contractors, service providers, and other third parties who have a business need to know. They will only Process your Personal Information on our instructions, and they are subject to a duty of confidentiality. Despite these efforts, please understand that as no system is perfect, we cannot guarantee that unauthorized access or theft of data will not occur, so you should exercise caution when transferring personal and other sensitive information over the Internet.
75. Please advise us immediately at [email protected] of any incident involving the loss of or unauthorized access to or disclosure of Personal Information that is in our custody or control. We maintain Incident Response and Business Continuity Plans to address data incident situations.
76. You are responsible for keeping your Account Credentials confidential. You should not share such Account Credentials with any other person, as you are responsible for all activity on your Account. Be sure to sign off when finished if you are using a shared device. You must notify us immediately if you are aware or suspect any unauthorized use of your Account. Please note that we will never ask for a password other than on the log-in page on your Unity online account (which is accessible through the Program Website or the Unity App). Links are available on the Program Website and the Unity App to request assistance for logging into your online Account.
77. We are mindful of the privacy of children as they may be less aware of the risks, consequences and safeguards concerned, and their rights in relation to the processing of Personal Information. For these reasons, promotions, and activities by us addressed to children always receive specific attention and protection. We always rely on consent as a lawful basis for processing of Personal Information relating to children, and we always get consent from whoever holds custodial responsibility for the child.
U.S. STATE-SPECIFIC PRIVACY LAWS.
OUR CONTACT DETAILS.
|To:||Global Data Protection & Risk Office
Seminole Hard Rock Support Services, LLC d/b/a Unity Global Services
|Postal address:||5701 Stirling Road,
Davie, Florida 33314
United States of America
|Email address:||[email protected]|
+1-833-970-1536 (U.S. toll-free); or
|Online Form Link:||You can exercise any of your rights by submitting the online form Exercising My Rights|
83. UK Contact Information. For residents in the UK, please contact our UK Data Privacy Representative by using the following contact details:
|To:||UK Unity Data Privacy
The Back Room
|Postal address:||148 Old Park Lane,
London W1K IQY
|Email address:||[email protected]|
84. You have the right to make a complaint at any time to the Information Commissioner’s Office (“ICO”), the UK regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so we ask that you please contact us in the first instance.
85. EEA Contact Information. For residents of the EEA, please contact our EEA Data Privacy Representative by using the following contact details:
|To:||EEA Unity Data Privacy
Studio Legale PANETTA
|Postal address:||Via Arenula, 83
00186 Roma RM, Italy
|Email address:||[email protected]|
86. You have the right to make a complaint at any time with a supervisory authority based in the EEA; in particular, a supervisory authority in the EEA country of your habitual residence, place of work, or of an alleged infringement of data protection laws.
87. Independent Mediation Contact. We have engaged a private sector organization called the International Centre for Dispute Resolution (located in the United States) that provides an independent recourse mechanism to investigate and expeditiously resolve individual complaints and disputes. To file a complaint or dispute with the International Centre for Dispute Resolution, please visit the International Centre for Dispute Resolution website for information on completing a Notice of Arbitration Form (which should be submitted in accordance with the instructions that appear on that form).
88. In all cases, we will do our best to answer any question and resolve any complaint to your satisfaction.
Appendix 1 (China)
- Personal Information Rights.
Change or Correct: You can request that we change or correct your Personal Information. Among others, if you created an account with us, you can review and edit your Personal Information by logging onto the Website or the Mini-program and visiting your account. Please note that personal profile information supplied by you on the Website or the Mini-program can be accessed by you online at any time and no charge.
Withdrawing Consent. If we have collected or processed your Personal Information with your consent, you may withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect the processing of your Personal Information based on other lawful processing grounds.
Explanation. You can request us to explain our Personal Information processing rules.
Access, correction, amendment, deletion. If you request access, correction, amendment, or deletion of your Personal Information and you have more than one account with us, you will need to instruct us on each account separately. Reasonable access to Personal Information will generally be provided within fifteen (15) working days at no cost to you, subject to limited exceptions prescribed by Applicable Laws or excessive requests.
Please note that we may need to retain certain Personal Information for recordkeeping purposes or to complete transactions that occurred prior to your request. We will also retain your Personal Information if reasonably necessary to comply with our legal obligations, meet regulatory requirements, resolve disputes, maintain security, prevent fraud and abuse, to the extent permissible by Applicable Laws.
- Right not to provide information.
You Personal Information as described above, you may not be able to utilize some or all of the Program services.
- Sensitive Information.
THE PPERSONAL INFORMATION WE COLLECT AND PROCESS MAY CONTAIN SENSITIVE PERSONAL INFORMATION. THE INFORMATION WE
SPECIAL ATTENTION, INCLUDING YOUR IDENTIFICATION CARD NUMBER, ADDRESSES, PAYMENT INFORMATION, GEOLOCATION, THE
PERSONAL INFORMATION OF YOUR CHILDREN UNDER 14 YEARS OLD, ETC. In each case, we will make sure that the processing
we will take strict security measures when processing the sensitive Personal Information and such processing will be
conducted in a manner having the least impact on your personal rights and interests.
- Data Sharing and Transfers.
In addition, to the extent permissible under Applicable Laws of China, we may share your Personal Information to local, state, federal, and foreign countries as mandated by their reporting requirements; and governmental authorities to comply with legal, regulatory, or administrative requirements, or as otherwise required by the U.S. or other law. In such case, we will notify you of the name and contact information of the foreign recipients, their information processing purposes and methods and the types of personal information processed by them and other information, to the extent required under applicable law. We may also disclose your Personal Information where necessary to prevent actual or suspected loss or harm to persons or property, or as otherwise permitted by law.